Job Description
Join Our Team
We are looking for a CALL CENTRE ASSOCIATE
Location: Colombo 02
Job Summary
We are looking for a customer-focused and enthusiastic Call Centre Associate to handle customer inquiries, provide accurate information, and deliver excellent customer service through telephone and other communication channels.
Great Conversations Create Better Experiences
Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Respond to customer inquiries and provide accurate information about products and services.
- Address customer complaints and resolve issues promptly.
- Maintain a high level of customer satisfaction through effective communication.
- Record customer interactions and update information in the system accurately.
- Follow company procedures, service standards, and call-handling guidelines.
- Maintain customer confidentiality and handle information responsibly.
Qualifications and Requirements
- G.C.E. Ordinary Level or Advanced Level qualifications.
- Good communication skills in English and Sinhala. Tamil language skills will be an added advantage.
- Basic computer literacy and data-entry skills.
- Good telephone etiquette and interpersonal skills.
- Ability to handle customer inquiries professionally and work under pressure.
Your Voice Makes a Difference
Interested candidates are invited to submit their CV to:
hr8@micronetglobal.net
Location Colombo 02