Job Description
We are Hiring
ASSISTANT MANAGER - INDUSTRIAL RELATIONS
Sri Lanka Insurance General is backed by decades of industry expertise and the country's most experienced insurance sector technical knowledge base. Join a team of highly qualified and most experienced professionals in the country to experience unparalleled opportunities for career growth and personal development opportunities within a performance-driven culture.
Duties & Responsibilities
- Assist the pillar head to lead and oversee disciplinary procedures, including conducting preliminary investigations, issuing show cause letters, conducting disciplinary inquiries where required, and ensuring the implementation of appropriate corrective actions in accordance with organizational policies and applicable labor laws.
- Represent and/or coordinate the organization's representation before Labor Tribunals, Magistrate Courts, and higher courts in relation to industrial relations and employment-related matters, providing strategic direction and guidance as required.
- Guide and support legal counsel in preparing case files, gathering relevant documentation and evidence, compiling witness statements, and coordinating other requirements relating to legal proceedings.
- Manage and resolve complex industrial relations matters promptly and effectively to maintain a harmonious and productive work environment.
- Manage and coordinate day-to-day industrial relations and employee relations matters across the organization.
- Monitor and interpret changes in labor laws and legal precedents, ensuring organizational compliance and contributing to the development of effective industrial relations strategies.
- Prepare and submit relevant Board papers in accordance with organizational requirements, ensuring accuracy and compliance.
- Ensure that employee relations practices are aligned with applicable labour laws, regulations, and organizational policies.
- Receive, coordinate, investigate, and resolve customer and agent complaints referred to the HR Department in a timely and professional manner.
- Liaise with relevant departments, branches, employees, and management to obtain the necessary information and facts relating to complaints.
- Ensure that all complaints are properly recorded, investigated, followed up, and closed within the stipulated timelines.
If you meet the above qualifications and experience, please email your CV along with the names of two non-related referees to jobs@srilankainsurance.com within 7 days of this advertisement. Kindly mention the post applied for in the subject line of your email.
Qualifications & Pre-requisites
- Masters Degree/Post Graduate Diploma / Degree/ Special Degree/Professional Qualification or Equivalent related to the functional area from a University/Institute approved by the UGC.
- Attorney-at-Law qualification.
- An MBA or LLM will be an added advantage.
- Professional qualification in HRM will be an added advantage.
- Minimum of 03 years experience in Executive Grade.
- Experience in handling Labour Tribunal matters with exposure to labour laws.
- Proven ability to draft, review, and implement HR policies, disciplinary procedures, and SOPs.
- Excellent communication and negotiation skills, with the ability to balance firmness and empathy.
- Strong capability to manage reputation risk and ensure consistency in HR responses.
- Strategic thinking ability, with alignment of IR practices to organizational goals.
- High level of integrity, professionalism, and attention to detail.
- Strong interpersonal skills to effectively engage with employees at all levels.
- Well-developed analytical skills, business acumen, technical knowledge of General Insurance operations, customer centricity, and strong people management and leadership capabilities.
- Age should be below 45 years.