Job Description
HEAD OF CUSTOMER CARE & SECURITY OPERATION DEVELOPMENT.
We Reliance Squad Security (Pvt) Ltd, looking for a high-energy, dynamic, and seasoned leader to streamline our operations, elevate our teams, and actively drive both existing operations and new business growth.
The Role
AS THE HEAD OF CUSTOMER CARE & SECURITY OPERATION DEVELOPMENT, YOU WILL BE RESPONSIBLE for reshaping our customer service and operational landscape. You will directly lead both our operations and training teams, ensuring our staff is highly skilled, disciplined, and our processes are fully optimized.
What You’ll Do (Responsibilities)
- Streamline Operations: Drive existing operations, evaluate, re-engineer, and automate daily operational processes to eliminate bottlenecks, reduce costs, and maximize efficiency.
- Lead Operations & Training: Provide strong, inspirational leadership to the operations and training departments.
- Drive Business Development: Utilize marketing capabilities to identify new market opportunities.
- Relationship Management: Build and maintain excellent personal and professional relationships with key clients, partners, and internal stakeholders to ensure high retention.
- Data-Driven Strategy: Establish and monitor key performance indicators (KPIs) to measure operational success, training effectiveness, and revenue growth.
What We’re Looking For (Qualifications)
- Ex military personnel will be an added advantage.
- Proven Leadership: Active & Extensive experience leading both operational and training teams.
- Commercial/ Marketing Acumen: A strong background or capability in marketing.
- Interpersonal Excellence: Outstanding relationship-building skills with a natural ability to connect, influence, and collaborate with diverse personalities.
- Process Optimization Expert: Strong analytical mindset with a history of streamlining complex workflows and implementing modern service tools.
- Resilience: A proven ability to adapt to high-stress environments, emergency responses, tight deadlines, and shifting corporate priorities with ease.
- Age Limit: Below 55 years.
Benefits & Perks
- Compensation: Highly competitive base salary package.
- Incentives: Performance-based bonuses and a commission structure on new business acquired.
- Growth: Opportunity for climb up to next level with the performance.
How to Apply
If you are a high-performing leader ready to take on a rewarding, high-impact challenge, we want to meet you.
Please send your resume and a brief summary of a time you successfully streamlined an operation and obtained new business to info@reliancesquad.lk with the subject line "Head of customer care & security operation development."
info@reliancesquad.lk