Job Description
Assistant General Manager- Life Claims & Servicing
As Sri Lanka's national Life Insurance services provider and the country's largest and strongest life insurance provider, Sri Lanka Insurance Life is backed by decades of industry expertise and the most experienced insurance sector technical knowledge base in the country.
Join a team of highly qualified and most experienced insurance professionals in the country to experience unparalleled opportunities for career growth and personal development opportunities within a performance driven culture.
Responsibilities:
- Lead Life Claims & Servicing Operations – Provide end-to-end leadership of claims and policy servicing operations, ensuring timely, accurate, fair and customer-focused outcomes and compliance with policies, regulations and company standards.
- Drive Operational Performance & Governance – Oversee the productivity, profitability, service levels and overall performance of the Claims and Servicing divisions, ensuring standardized processes, effective controls and continuous improvement.
- Manage Complex Claims & Risk – Lead the investigation, assessment and approval of complex, high-value and disputed claims, while monitoring claims trends, fraud indicators and claims leakage to strengthen risk management and decision-making.
- Ensure Regulatory, Legal & Compliance Excellence – Ensure adherence to regulatory requirements, internal policies, audit recommendations, and industry best practices; coordinate with legal, medical, and regulatory teams, and other stakeholders, including representing the company in omnibus claims and regulatory hearings if required.
- Enhance Customer Experience & Digital Transformation – Drive initiatives to improve customer experience and service delivery through process reengineering, digitization, automation and service excellence across claims and policy servicing.
- Lead & Develop High-Performing Teams – Build and develop a high-performing Claims and Servicing team through effective performance management, coaching, training, succession planning and career accountability for business outcomes.
- Support Strategic Life Operations & Business Growth – Provide management insights through performance and risk reporting and actively contribute to cross-functional committees and strategic initiatives involving product development, customer experience, operational transformation and sustainable business growth.
Qualifications;
- Masters Degree/ Degree/Special Degree/Professional Qualification or Equivalent related to the functional area from a University/ Institute approved by UGC.
- FICAI.
- MBA will be preferred.
- Age below 50 years.
Relevant Experience;
- Minimum 07 years' experience in Senior Managerial Grade with overall more than 12 years' experience in the relevant field.
Skills, Attributes and Behaviour;
- Strategic and analytical acumen.
- Business development and commercial expertise.
- Strong Life Insurance industry knowledge.
- Leadership and talent management capabilities.
- Customer-focused communication and collaboration skills.
If you believe you possess the above qualifications and experience, send in your CV along with the names of two non-related referees within 07 days of this advertisement to the address given below, stating the post applied for on the top left corner of the envelope or e-mail to careers@sliclife.com stating the post applied for on the subject line.
HR DEPARTMENT
Sri Lanka Insurance Life, No 21, Vauxhall Street, Colombo 02. Company Registration Number: PB 286362