Job Description
Shanti Travel is hiring
Operations Assistant
Localisation: Colombo, Sri Lanka | Starting date: November 2026
Your mission
The Operations Assistant will strengthen the operations and logistics team. The role aims to provide day-to-day support in managing client files and monitoring on-site services, in order to ensure smooth operations and a high level of service quality.
What you will do
- Daily operations follow-up
- Monitor day-to-day operations.
- Participate in the verification of sold client files.
- Assist with the logistical organization of client transfers and transportation.
- Daily check that all services planned for ongoing trips are running smoothly (drivers, hotels, guides).
Preparation of files prior to travelers’ arrival
- Support the preparation and formalization of travel programs and roadbooks for travelers.
- Review upcoming client files in compliance with deadlines.
- Prepare travel document packs to be shared with local service providers.
- Participate in logistical coordination between the different departments.
Logistical and administrative support
- Update information in the internal ERP system.
- Support the team in managing unforeseen situations and operational issues.
- Contribute to the deployment and follow-up of sustainability-related initiatives within the office.
- Provide support to the sales/finance manager's on selected tasks related to the sales/accounts department (e.g. urgent action requests in the ERP system or other sales/accounts-related activities).
You are
- Fluent in English (spoken and written).
- Ambitious, enthusiastic, and proactive, with a strong passion for the travel industry.
- Excellent organizational and time management skills.
- Able to work effectively under pressure, particularly during peak seasons.
- This is an entry-level position for applicants without prior professional experience (School leavers).
- Good computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
What we offer
- Approximately LKR 40,000 per month, negotiable.
- Experience in a multinational working environment.
- Medical insurance upon confirmation.
- State-of-the-art training on inbound tour operations, the tourism industry, and destinations.
- Occasional complimentary trips to discover the destination, depending on business needs
How to Apply
If you believe this opportunity matches your experience and career aspirations, please apply via the following link:
https://connect.shantitravel.com/en/jobs
For any further questions, you can contact us by email at hr@shantitravel.com.
About Shanti Travel
Shanti Travel is a French Destination Management Company (DMC) based in Asia, specializing in tailor-made travel experiences across Asia. Since 2005, we have been creating authentic and responsible travel experiences for travelers seeking discovery, connection, and meaningful journeys.