Job Description
WE ARE HIRING
ASSISTANT TEAM LEADER/TEAM LEADER
We are looking for a motivated and experienced Assistant Team Leader to join our Call Center Operations team. The ideal candidate should have previous experience in a Call Center/BPO environment, strong leadership skills, and the ability to support and motivate a team to achieve operational targets.
Key Responsibilities
- Lead, support, and motivate a team of Customer Service Executives.
- Monitor daily team performance, attendance, and productivity to ensure targets are achieved.
- Assist team members in handling customer concerns and operational challenges.
- Conduct coaching sessions and provide continuous guidance to improve team performance.
- Maintain service quality and customer satisfaction standards.
- Prepare and maintain performance reports and other operational records.
- Support the smooth day to day operations of the team.
- Contribute to continuous improvement initiatives.
- Assist with workforce management, including planning, scheduling, and optimizing workforce allocation based on business requirements.
Requirements
- Age below 30 years.
- Previous experience in a Call Center/BPO environment.
- Experience as an Assistant Team Leader, Senior Executive, SME, or in a similar supervisory role is preferred.
- Strong leadership, communication, and interpersonal skills.
- Ability to motivate, guide, and develop team members.
- Good problem-solving, organizational, and decision-making skills.
- Ability to work effectively in a fast-paced environment.
- Ability to support team operations and meet business requirements.
No: 11 Castle Lane, Colombo 04
160A, Dambulla Rd, Kurunegala
011 222 4185 – Colombo
037 220 8888 – Kurunegala
Limited Vacancies - Apply Now
vacancies@activ8.asia