Job Description
WE ARE HIRING
CONTACT CENTRE ASSOCIATE - Colombo 03 (Full Time / Part Time)
Job Role
- Handling all incoming & outgoing calls related to the business
- Identify customers' needs and clarify information on issues and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by exceeding expectations
- Follow up on customer calls whenever necessary & respond to emails
- Coordinate with other supportive departments
Requirements
- Friendly, patient and customer-oriented attitude
- Good communication skills in English and Sinhala. Tamil would be an added advantage.
- Basic knowledge of MS Office packages.
We welcome school leavers and retired professionals to also apply.
Send your CV to jobs@americanwater.lk. Please mention the position in the subject field. Closing date 28th of September