Job Description
Banking Assistant Digital Channels
JOB RESPONSIBILITIES
- Drive the growth of digital banking adoption among the bank's customers while increasing transaction volumes and revenue generated through digital services
- Handle all types of customer inquiries and manage disputes to effectively decrease the total number of complaints related to digital banking
- Maintain operational excellence by reducing functional lapses and ensuring strict compliance with all applicable internal and external regulations
- Collaborate closely with Cargills Food City (CFC) outlets to assist staff with system operations and provide timely resolutions for various customer queries
- Manage the full lifecycle of Cargills Cash disputes by tracking issues, preparing necessary entries, and inputting data into the respective accounts and General Ledgers (GLs)
- Perform daily reconciliation of remittance transactions to ensure financial accuracy and operational integrity
- Facilitate professional, closed-loop communication with all relevant parties regarding resolutions through emails and recorded calls
- Execute the Cargills Cash settlements and reconciliations process to serve as a reliable backup
EXPERIENCE & QUALIFICATIONS
- Possess 1–2 years of experience in a similar role within the banking or financial services sector will be an added advantage
- A dynamic team player capable of performing effectively under pressure
- Ability to handle disputes, coordinate with relevant stakeholders, and resolve them within agreed SLAs
- Proficient in remittance and reconciliation processes
- Excellent interpersonal and customer relationship management skills
- Strong communication and analytical skills
- Proficiency in computer literacy (MS Office/Excel)
Interested candidates are invited to forward their CVs to career@cargillsbank.com mentioning the post applied for, in the subject line of the email on or before 16th November 2026.
Head of Human Resources
Cargills Bank PLC,
No. 696, Galle Road, Colombo 03. Tel. 011 7 640 640