Job Description
Team Lead IT Operations
EOD | NOC | Help Desk | Data Centre
We are looking for a Team Lead – IT Data Center and Help Desk Operations to direct day-to-day EOD processing, NOC monitoring, IT Help Desk, and Data Centre functions. In this role, you will ensure continuous availability and seamless execution of critical banking technology services while driving operational control, SLA adherence, incident escalation, shift management, service continuity, documentation, team capability, and regulatory compliance.
JOB RESPONSIBILITIES
- Lead and oversee day-to-day operations across EOD processing, NOC monitoring, IT Help Desk, and Data Centre functions
- Supervise EOD batch processing for core banking and critical systems to ensure timely Start-of-Day (SOD) operational readiness
- Direct NOC monitoring of servers, networks, interfaces, and service availability to identify and mitigate operational risks promptly
- Oversee IT Help Desk operations, ticket backlog resolution, service quality, and timely provision of IT hardware to end-users
- Coordinate critical incident handling, resolution, and stakeholder communications in collaboration with infrastructure, security, and application teams
- Maintain Data Centre operational controls, including environmental monitoring, equipment health checks, access controls, and maintenance routines
- Plan shift rosters, on-call arrangements, and structured handover processes to ensure seamless, round-the-clock operational coverage
- Lead NOC, EOD, and Help Desk operational activities during BCP/DR tests, drills, and actual recovery events
- Develop SOPs, operational checklists, and maintain comprehensive logs/records to meet internal controls, regulatory standards, and audit requirements
- Monitor third-party vendor performance against SLAs, address service deficiencies, and escalate breaches to management
EXPERIENCE & QUALIFICATIONS
- Possess minimum of 3+ years of experience in IT industry preferably in the Banking / Finance industry
- Bachelor's degree in IT from a recognized university
- Full / part professional qualification in IT help Desk / NOC / Networking / IT Infrastructure
- Strong problem solving, incident handling, troubleshooting and analytical skills
- Must be a team leader with good communication, negotiation and interpersonal skills
Interested candidates are invited to forward their CVs to career@cargillsbank.com mentioning the post applied for, in the subject line of the email on or before 19th November 2026.
Head of Human Resources
Cargills Bank PLC
No. 696, Galle Road, Colombo 03. Tel. 011 7 640 640