Job Description
We Are Hiring
Officer, Customer Services
What you will do
- Oversee the end-to-end order fulfillment process via SAP and e-commerce platforms, ensuring 100% data accuracy and fast turnaround.
- Serve as the primary point of contact across digital and voice channels, providing professional technical support and query resolution.
- Proactively monitor potential order failures and coordinate immediate solutions to maintain high customer satisfaction.
- Work closely with Production, Planning, and Logistics teams to streamline the flow of goods to the customer.
- Drive the adoption of digital ordering tools and provide feedback for system enhancements.
- Manage customer complaints and service records through Salesforce (SFDC) to ensure continuous service improvement.
Who you are
- G.C.E. Advanced Level (minimum 3 passes).
- Partial qualification in CIM or SLIM is preferred.
- Prior experience in a customer care environment is a distinct advantage.
- Advanced proficiency in Microsoft Excel.
- Strong commercial awareness with a customer-centric mindset.
- Proven ability to perform effectively in high-pressure, time-critical, and competitive environments.
Click here to apply
Or send your CV to: hrd@coats.com
CONNECTING. PIONEERING. TRUSTED.