Job Description
CAGS IS HIRING
PRIORITY CUSTOMER CARE EXECUTIVE
Ceylon Academy of Gemmological Science (CAGS) is looking for a professional, friendly and service-oriented Priority Customer Care Executive to provide exceptional support to our valued students, clients and VIP customers.
KEY RESPONSIBILITIES
- Handle priority customer enquiries and provide personalized assistance
- Maintain strong relationships with VIP customers and students
- Respond to calls, WhatsApp messages, emails and customer enquiries promptly
- Coordinate customer requirements with Sales, Academic, Events and Management teams
- Follow up on enquiries, registrations, payments and customer requests
- Handle customer concerns professionally and ensure timely resolution
- Maintain accurate customer records and follow-up schedules
- Provide a high standard of professional customer service
- Support VIP guests and customers during CAGS events and programmes
REQUIREMENTS
- 1-3 years of experience in customer service, client relations, hospitality, banking, education or a similar role
- Excellent communication skills in English and Sinhala; Tamil is an advantage
- Professional, confident and well-presented personality
- Strong interpersonal and relationship-building skills
- Excellent follow-up and organizational skills
- Ability to handle confidential and sensitive customer information professionally
- Ability to remain calm and solution-focused when handling customer concerns
- Previous experience handling VIP / priority customers will be an advantage
Location: Malabe
Position: Full-Time
Send your CV to CAGS HR
CARE CONNECT DELIVER
Join CAGS and become part of a premium customer experience team.
cagsvacancy@gmail.com
0772337233