Job Description
The Operations & Administration Coordinator will be responsible for coordinating daily operational activities, managing service dispatch schedules, tracking work orders, coordinating subcontractors, and ensuring timely service delivery in accordance with established Service Level Agreements (SLAs). The role requires effective communication, strong organizational skills, and the ability to support operational activities aligned with Australian business hours. The successful candidate will work onsite in Moratuwa during weekdays and provide scheduled weekend coverage remotely.
Qualifications & Requirements
- Minimum 2–3 years of proven experience in operational coordination, service dispatch, facilities management, or commercial cleaning operations.
- Previous experience tracking work orders, coordinating subcontractor schedules, and monitoring service delivery against SLAs.
- Strong organizational, administrative, and time-management skills.
- Excellent communication, coordination, and problem-solving abilities.
- Ability to manage multiple tasks, prioritize workloads, and meet operational deadlines.
- Ability to work independently from home during scheduled weekend coverage.
- Flexibility to work according to Australian operational schedules, including AEST/AEDT requirements.
- Availability to work onsite in Moratuwa during weekdays.
- Immediate joiners are preferred.
Responsibilities
- Coordinate daily operational and administrative activities to ensure smooth business operations.
- Monitor, update, and follow up on work orders to ensure timely completion.
- Coordinate subcontractor schedules, service appointments, and operational assignments.
- Monitor service delivery performance and ensure compliance with agreed Service Level Agreements (SLAs).
- Communicate with clients, subcontractors, and internal teams regarding service schedules, updates, and operational requirements.
- Identify service delays, scheduling conflicts, and operational issues, and coordinate appropriate solutions.
- Maintain accurate records of work orders, service activities, schedules, and operational documentation.
- Support facilities management and commercial cleaning operations, where applicable.
- Provide independent remote operational support during scheduled weekend coverage.
- Ensure effective coordination of activities in line with Australian business hours and operational requirements.
- Prepare operational updates and escalate outstanding issues to the relevant team members or management.
- Perform other related operational and administrative duties as required.
Work Schedule & Arrangement
- Location: Moratuwa
- Monday to Friday: 6:00 AM – 3:00 PM (onsite)
- Weekend Coverage: One weekend per month, Saturday or Sunday, 4:30 AM – 12:30 PM (Work From Home)
- Work Arrangement: Onsite during weekdays and remote work during scheduled weekend coverage
- Availability: Immediate joiners preferred