Job Description
WE ARE HIRING!
CASHIER & CALL CENTRE EXECUTIVE
Namal Balachandra (Pvt) Ltd – Sri Lanka’s prestigious designer-wear label, renowned for exceptional tailoring and an unparalleled wedding experience for both brides and grooms – is looking for a friendly, confident and customer-focused Female Candidate to join our team as a Cashier & Call Centre Executive.
- Location: Nugegoda
- Gender: Female
- Apply Within: 14 Days
Call Centre & Customer Relations
- Handle incoming customer calls and provide accurate information professionally.
- Build and maintain strong relationships with customers.
- Respond to customer inquiries, requests and complaints promptly.
- Follow up with customers regarding orders, deliveries and services.
- Make outbound calls to customers when required.
- Maintain proper records of customer interactions and follow-ups.
- Coordinate with relevant departments to ensure excellent customer service.
- Promote a positive customer experience and maintain high service standards.
Cashier Responsibilities
- Handle cash, card and other payment transactions accurately.
- Prepare and issue invoices, receipts and bills.
- Process customer orders accurately and efficiently.
- Receive and verify payments and provide correct change.
- Maintain proper cash records and ensure daily cash balances are accurate.
- Handle refunds, exchanges and other cashier-related transactions according to company procedures.
- Coordinate with the sales and operational teams regarding customer orders.
- Maintain a clean and organized cashier counter.
- Perform other cashier and front-office duties assigned by management.
Requirements
- Previous experience in Cashier, Call Centre, Customer Service or a similar role will be an added advantage.
- Passed G.C.E. Advanced Level (A/L)
- Excellent communication and interpersonal skills.
- Pleasant, friendly and customer-oriented personality.
- Good telephone etiquette and the ability to handle customers professionally.
- Basic computer literacy.
- Ability to work accurately under pressure and handle multiple tasks.
- Good command of English and Sinhala; Tamil will be an added advantage.
- Ability to work as part of a team.
Why Join Us?
- Customer-focused and professional working environment
- Opportunity to develop your career in Customer Service & Retail Operations
- Exposure to Cashier, Call Centre and Customer Relationship Management
How to Apply
Interested candidates are invited to send their updated CV to:
hr@nb.lk
Subject: Application – Cashier & Call Centre Executive