Job Description
WE ARE HIRING
HOSPITAL FLOOR & PATIENT RELATION MANAGER (Age 40 - 60)
Winlanka Hospitals (Pvt) Ltd is looking for a patient-focused, responsible and solution-oriented professional who can bridge communication between medical, nursing, administrative and support teams while maintaining a high standard of patient service.
KEY RESPONSIBILITIES
- Oversee and coordinate day-to-day hospital operations for smooth and efficient service delivery.
- Act as a key coordination point between doctors, nursing staff, patients and hospital administration.
- Coordinate with doctors on patient-related operations, appointments, consultations and service requirements.
- Work with Matrons, Sisters and nursing teams to identify and resolve operational and service issues.
- Monitor patient care areas and ensure timely, appropriate support throughout each hospital stay.
- Handle patient complaints, concerns and grievances promptly, professionally and with proper follow-up.
- Maintain records of patient complaints, operational issues and actions taken.
- Support initiatives to improve patient satisfaction, service quality and the overall patient experience.
- Perform other duties assigned by hospital management relating to operations and patient services.
QUALIFICATIONS & REQUIREMENTS
- Bachelor's Degree or professional qualification in Hospital Management, Healthcare Management, Business Administration, Management or a related field.
- Previous hospital, healthcare or customer-service experience is an advantage.
- Ability to coordinate effectively with doctors, nurses, patients and multidisciplinary teams.
- Strong complaint-handling, negotiation and problem-solving skills.
- Fluency in Sinhala and English; Tamil is an added advantage.
- Willingness to work weekends or shifts when hospital operations require.
APPLY NOW
Email: jobs@winlankahospitals.com
WhatsApp: +94 70 687 0683
129 S. De S. Jayasinghe Mawatha, Nugegoda 10250
www.winlankahospitals.com