Job Description
WE’RE HIRING A CALL CENTRE EXECUTIVE
SAS Creative is looking for a proactive and customer-focused Call Centre Executive to join our growing team.
CUSTOMER SERVICE EXCELLENCE
Handle enquiries via phone, email, live chat, and social media.
ERP & CIN7 ORDER MANAGEMENT
Manage web orders accurately through ERP and CIN7 systems.
PROJECT COORDINATION SUPPORT
Support project planning and coordination, including tracking tasks and timelines.
NEW ZEALAND OPERATIONS
Opportunity to work with clients across New Zealand.
KEY RESPONSIBILITIES
- Handle customer enquiries via phone, email, live chat, and social media.
- Provide accurate information and resolve customer issues professionally.
- Maintain detailed records of customer interactions and follow up when required.
- Escalate complex issues to the appropriate team.
- Manage web orders through ERP and CIN7 systems.
- Support project planning and coordination activities, including tracking tasks and timelines.
WHAT WE’RE LOOKING FOR
- Excellent communication and customer service skills.
- Strong organisational and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service or call centre experience is an advantage.
WHY JOIN US?
- Friendly and supportive team environment.
- Career growth and development opportunities.
- Exposure to project management and business operations.
- Opportunity to work with clients across New Zealand.
LOCATION
Kottawa, Sri Lanka
WORKING HOURS
1:00 AM – 10:00 AM (Sri Lanka Time)
APPLY NOW: careers@sascreative.co.nz
APPLY TODAY!
Join SAS Creative and help deliver exceptional customer experiences while building a rewarding career.