Job Description
We Are Hiring!
Customer Service Executive
Remote | Full-Time
About the Company
Imperial Edutech (Pvt) Ltd specializes in delivering Edtech services and internationally recognised professional online courses. Established in 2016 in Sri Lanka, the company works in collaboration with its subsidiary and associated companies in the United Kingdom, leveraging advanced technology to enhance learning experiences and contribute to improving education for society.
Key Responsibilities:
- Handle international clients and learners professionally
- Coordinate with internal teams and customers
- Take ownership of each case: follow up, escalate where needed and keep the client updated until it's closed
- Build good relationships with learners to keep them engaged and progressing
- Keep accurate records in the CRM (Customer Relationship Management) systems and report issues and feedback to the team
Requirements:
- Excellent written and spoken English, confident with international customers.
- Experience in customer service with international clients is an advantage (1 year or more preferred).
- Strong coordination and follow-up skills, and a strong sense of responsibility.
- Comfortable using CRM (Customer Relationship Management) systems, Microsoft 365 (including
- Able to multitask and stay organised in a fast-paced environment.
- A stable internet connection and a suitable home workspace.
Status of the job:
- Work from Home
- You are required to work parallel to UK office hours. Regular working hours are 01:30 PM to 10:30 PM, and during UK daylight saving time 12:30 PM to 09:30 PM on weekdays. Weekends and UK bank holidays are off.
What We Offer
- Competitive salary plus performance incentives
- Structured training and mentorship in international customer service
- CPD opportunities and career growth based on performance
- Monthly and annual recognition awards
Please send your CV to: careers@imet.lk