Designation: Customer Service Coordinator & Operations
Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Address and resolve customer concerns in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Coordinate with internal departments to ensure customer needs are met efficiently.
Process orders, returns, and exchanges as needed.
Provide customers with product and service information and resolve billing or service-related issues.
Help with documentation of Bike registration & selling.
Monitor customer feedback and escalate issues as necessary.
Assist in developing customer service policies and procedures to improve customer experience.
Support the training of new sales representatives as required.
Coordinating with the sales & Business Development Teams to ensure daily/weekly/monthly KPI are met.
Work with the Partner Services Team to ensure all client training and onboarding are happening methodically, and in a timely, organized manner.
Maintain strong professional relationships with all partner brands and Condominiums, acting as the primary point of contact and the primary point of escalation for any issues that arise.
Staying up to date with any policy changes or process updates in the region, partner brands or condominiums, and ensuring that the organization and/or management are updated on the same in a timely manner.
Maintain a strong professional relationship with the appointed social media management company and ensure smooth operations, or timely conflict resolution.
Assist and Coordinate with the HR Team for recruitment.
Assist and coordinate with the CEO for the preparation of any materials required for business meetings such as Executive meetings, Board meetings etc...