Job Description
Team Lead /Assistant Team Lead
(Night Shift)
RESPONSIBILITIES
- Forecast, plan and distribute projects to the production team.
- Assist the team with reporting requirements and business cases.
- Maintain production and accuracy as defined by the client /management.
- Attend and respond to internal and external queries.
- Monitor and maintain KPI’s.
- Liaise between client, Management and Operations team.
- Apply best practices to improve existing processes.
QUALIFICATIONS
- Ability to work according to U.S. time zones and calendar.
- Experience working for Healthcare Revenue Cycle Management experience – minimum 2 years as ATL/TL in AR Collections and Account Management or Client Services or Equal capacity in other BPO sectors (International Clientele only).
- Bachelor’s degree in business management/administration or equal qualifications.
- Exceptional English communication skills both written and oral.
- High proficiency in Microsoft Products- MS Excel, Word and Outlook.
- Ability to create or modify Standard Operating Procedures.
- Ability to meet deadlines.
Send your CV to: hr-kandy@legacyhealthllc.com
Mention the position applied for in the subject line
No. 12, William Gopalawa Mawatha, Heerassagala Road, Kandy