Job Description
The right place to start your business
At Simplebooks, we simplify business management for owners across South Asia by offering tech plus services like company registration, bookkeeping, payroll, taxes, and legal support. With over 5,000 clients locally and globally, we help businesses set up, run, and grow more efficiently.
If you're excited to support business growth and be part of a dynamic team, we would love to have you join us!
CUSTOMER SUPPORT TRAINEE
Requirements to apply:
- Strong communication skills in English and Sinhala, both verbal and written.
- Possessing a minimum experience of 3 months in a similar role would be an added advantage.
- Strong team player with a willingness to learn and grow.
- Basic organizational and time management skills.
- Friendly, patient, and customer-oriented attitude.
- Attention to detail and commitment to providing good service.
- Ability to follow instructions and ask for support when needed.
If you are selected for the vacancy your job responsibilities would include:
- Assist clients by answering general inquiries through phone, email, and other communication channels.
- Support senior team members in coordinating client tasks and follow-ups.
- Provide clear and basic guidance to clients on service processes.
- Follow up on client tasks and ensure they are on track.
- Maintain accurate client records and ensure timely updates.
- Address walk-in clients by providing initial assistance and directing them appropriately.
- Help with routine administrative tasks related to customer support.
This is a full time role from Monday to Friday, 8.30 am to 5.30 pm.
If you believe you meet the above requirements, email your CV to us on: people@simplebooks.com
Simplebooks (Private) Limited, 2nd Floor, No. 345, Galle Road, Colombo 03
www.simplebooks.com | +94 11 4060 909