Job Description

Driver Operations Executive

Key Responsibilities:

• Call drivers for online duty and direct them to high-demand areas as needed throughout the day to maintain adequate supply
• Report hourly basis hire counts & keep records on the same for analytical works
• Handling food operation tasks;
  • Adding/ Removing radius controls as per the food team's requests
  • Assigning riders/ drivers for food orders
  • Order railing/ Order canceling
• Manage driver profile status as per emergency protocols under the guidance of their immediate supervisors
• Arrange drivers for corporate vehicle needs and special events
• Write engaging content for driver communications in collaboration with the marketing team
• Sending driver communications using different communication channels and maintaining records of the same
• Obtain operational data from the internal data sources / BI Team & analyze same, present to management for decision making
• Focus on all job-related works to achieve departmental KPI’s

Qualifications:

• Passed G.C.E. A/L & Diploma or Degree in a relevant field such as Communications, Journalism, or Marketing
• Previous experience in the customer service industry, journalism, or relevant field.
• Proven experience as a content writer or copywriter is an added advantage
• Proficient in MS Office and Google Spreadsheets/ Forms
• Creative and strategic thinking and strong problem-solving abilities
• Excellent teamwork skills
• Exceptional written communication and Translation skills. (Sinhala is a must/ Tamil is an added advantage)
• Impeccable use of grammar, punctuation, and spelling
• Positive attitude and a willingness to learn
• Graphic design skills are a plus

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