Job Description

Come join our team as an

Executive – Aftersales Operations

John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka’s largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.

BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.

What you need to do

• Manage and optimize the aftersales process from bookings to vehicle delivery, ensuring efficiency and effectiveness at each stage.
• Streamline and automate aftersales processes to improve productivity and reduce manual efforts.
• Ensure customer service excellence while addressing complaints effectively.
• Coordinate with other departments and external vendors for timely product delivery.
• Select and maintain relationships with external vendors and suppliers to ensure that they meet contractual compliance and quality.

What you need

• 2 years of combined experience with Automatives Aftersales Operations.
• A bachelor’s degree in business administration or management.
• Strong interpersonal and communication skills.
• Accurate and precise attention to detail.
• Ability to analyze problems and strategize for better and faster solutions.

If interested, please send your CV to careers.jkcg@keells.com within 7 days of the advertisement.

Please mention the position as “Executive – Aftersales Operations” in the subject header.

The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.

*By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.

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