Job Description
Exciting Career Opportunity
Process Associate – Revenue Cycle Management
We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive – Voice/Semi Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail.
Responsibilities:
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify the trends and add values to the project.
- Improve the Cash flow and work towards reducing the Days in AR (Accounts Receivable).
- Reduce the number of touches on the claim.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
Requirements:
- Willing to work on Night shifts from 8PM to 5AM IST
- Willing to work from Office
- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask.
- Ability to contribute to the process through ideas.
- Analytical and problem-solving skills on the process.
- To use sound judgment and take decisions.
Don't miss out on this life-changing opportunity! Apply now via amanda.nugara@hcltech.com
For Data privacy notice, visit below link.
Candidate Data Privacy Notice | HCL Tech