Job Description
Job Title:
After-Sales Administrative Officer
Date:
10/05/2025
About the Role:
We are seeking a dynamic After-Sales Admin Officer to support our growing after-sales service team. This role is crucial in ensuring customer satisfaction through timely administrative coordination of solar system servicing and maintenance.
JOB ACCOUNTABILITY
- Coordinate and schedule service maintenance visits and follow-ups
- Prepare service documentation, reports, and customer communication
- Maintain after-sales records and track warranty claims
- Assist the technical and customer care teams with administrative tasks
- Liaise with clients regarding service issues and resolutions
- Ensure smooth operations of the after-sales service process
PREREQUISITE
- Minimum 1–2 years of experience in an administrative role (solar or technical field preferred)
- Good understanding of solar systems and after-sales processes is an added advantage
- Excellent communication and organizational skills
- Proficiency in MS Office and digital service tracking tools
- Ability to work independently and as part of a team
- Age between 22–30 years preferred
- Candidates from Colombo and its suburbs are highly encouraged to apply.
An attractive remuneration package assures the right candidate is on par with industry norms.
Please Send the Application to:
Email: careers@jlanka.com
Web: www.jlanka.com
Closing Date:
Please apply within 10 days of this advertisement.