Job Description
CALL CENTER
Customer Care Relation Officer
Cooplife is a leading life Insurance company in terms of growth and affordability, where the cost effectiveness is the key for its solutions to deliver to Sri Lankan people. At present we operate with 80 plus branches and 100 plus service centers island wide and which evolve towards a rapid expansion in branch network to every nooks and corners of the island with our sentiment to accomplished “Life is to be lived”
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy
- Follow up on customer calls whenever necessary and respond to emails
- Assist customers with inquiries, request and problem resolution
- Maintain positive relationships with clients and coordinate with other departments all the time
- Maintain accurate records of customer interactions and transactions
- Meet and exceed performance targets to ensure customer satisfaction
Qualifications and Skills
- Fully or part qualification in customer relations/CRM or equivalent relevant professional qualifications
- Successfully completed G.C.E O/L and G.C.E A/L
- Proven experience in a similar role, at least (01) years of experience
- Proficient communication skills in English and Sinhala both verbal and written
- Ability to speak Tamil language will be an added advantage
- Basic computer proficiency and familiarity with CRM software
- Willingness and ability to work on shift basis including weekends as well
The right candidate will be offered an attractive remuneration packages and if you are the right one, forward your resume to careers.life@coopinsu.com
COOPLIFE INSURANCE LIMITED
No. 455, Galle Road, Colombo 03.
www.cooplife.lk