Job Description
AGROMAX IS HIRING A CUSTOMER CARE EXECUTIVE
Job Location: Biyagama, Malwana
Company: Global Resources Solutions International (Pvt) Ltd
Location: Malwana, Kaduwela
Employment Type: Full Time
Working Hours: Monday to Saturday – (9.00 am to 5.00 pm)
Global Resources Solutions International (Pvt) Ltd is a respected leader in the water pump industry, committed to providing outstanding service and technical support to our customers. We are currently looking for a proactive and customer-focused Customer Care Executive to join our team. If you are a great communicator with a passion for helping others, this is a great opportunity to grow with a dynamic team.
KEY RESPONSIBILITIES
- Handle inbound and outbound service-related calls in a courteous and professional manner.
- Log and monitor customer service requests and complaints.
- Provide accurate information regarding products, services, warranties, and repairs.
- Schedule service appointments and coordinate with technicians.
- Follow up with customers to ensure issues are resolved and services are completed on time.
- Maintain proper documentation of all calls, requests, and feedback.
QUALIFICATIONS
- Passed G.C.E. A/L; additional certifications in customer service or communication are a plus.
- Previous experience in a call center or customer service environment (especially in a technical or service-related field) is preferred.
- Excellent telephone etiquette and communication skills in Sinhala and English (Tamil is an added advantage).
- Strong computer skills, especially in MS Office and CRM tools.
- Friendly, patient, and professional approach to customer interactions.
- Ability to multitask, work independently, and handle pressure.
- Age preference 20-30 years.
- School leavers can also apply.
WHY JOIN US?
- Competitive salary with performance-based incentives.
- Supportive and energetic work environment.
- Opportunity to work with a well-known brand in the industry.
- On-the-job training and career development opportunities.
HOW TO APPLY:
Please email your resume and a brief cover letter to hr@agromax.lk. Use the subject line: “Customer Care Executive Application”.