Job Description
OFFICER OPERATIONS
The Chartered Institute of Personnel Management Sri Lanka (CIPM), the nation’s leader in Human Resource Management, is seeking a dynamic and results oriented candidate for the post of Officer – Operations.
KEY RESPONSIBILITIES
STUDENT MANAGEMENT AND RETENTION
- Monitor validation and CRM reports; update student status
- Maintain centralized records and submit monthly dropout analysis reports.
TVEC OPERATIONS
- Oversee all TVEC-related processes and ensure regional centers comply with standards.
- Update programme data and coordinate timely submissions to the Quality Assurance Division.
PROGRAMME VALIDATION & STUDENT STATUS MANAGEMENT
- Maintain enrolment and attendance records.
- Coordinate exam eligibility lists, monitor payment status, and validate student documentation.
BATCH TRANSFERS & REJOINING
- Facilitate batch changes and rejoining processes in line with policy.
- Track, audit, and update CRM records; coordinate with IT and system developers.
PROGRAMME SUMMARY & DATA REPORTING
- Keep the programme summary sheet up to date with active student numbers, class coordinators, and batch completions.
- Generate operational reports to support planning and resource allocation.
CANDIDATE PROFILE:
- A degree or equivalent qualification in Business Administration, Operations Management, or Education Management.
- Minimum 2–3 years' experience in administrative/student operations, preferably in the education sector.
- Proficient in MS Excel, data analytics, and CRM systems.
- Strong organizational, communication, and follow-up skills.
- Ability to handle pressure and multi-tasking.
- Passion for continuous process improvements.
WHAT WE OFFER:
- A professional environment with opportunity for growth.
- Opportunity to contribute to shaping future HR professionals.
- Competitive remuneration.
- Exposure to local and international affiliations including CIPD-UK & CMI-UK.
Remuneration for the above position is negotiated and will be commensurate with qualifications and experience.
Interest applicants please toward your CV with the relevant contact information of two non-related referees to reach careers@cipmlk.org or to the following address within 14 days. Please include the position applied for in the subject line of the e-mail or on the top hand corner of the envelope.