Job Description
WE ARE HIRING
Trainer – Rider/Vendor
We are looking for an energetic and organized Trainer – Rider/Vendor to manage onboarding and continuous training of delivery riders and partner vendors. This role plays a critical part in ensuring operational readiness, service quality, and compliance with platform standards. You will work closely with the operations, customer care, and vendor management teams to maintain a seamless delivery experience.
Key Responsibilities:
- Conduct onboarding sessions and orientation programs for new riders and vendors.
- Deliver in-person and virtual training on app usage, order flow, customer service, hygiene standards, and platform policies.
- Ensure all riders understand operational protocols, safety guidelines, and delivery etiquette.
- Train vendors on order management, packaging standards, and service-level expectations.
- Prepare and update training materials, manuals, and SOPs regularly.
- Monitor post-training performance and provide coaching where necessary.
- Address knowledge gaps and retrain underperforming vendors/riders as needed.
- Collect feedback to improve training effectiveness and adapt content to evolving needs.
- Ensure compliance with service quality standards across the rider and vendor network.
Qualifications & Skills:
- 2+ years of experience in training, field operations, or customer service (experience in delivery/logistics is a plus).
- Strong presentation and communication skills in Sinhala and English; Tamil is an added advantage.
- Ability to manage diverse groups of trainees and conduct engaging sessions.
- Familiarity with mobile apps and comfort in training users with varying tech literacy.
- Well-organized, self-driven, and capable of managing multiple training schedules.
- Willingness to travel within assigned regions as required.
- Experience with learning tools, basic reporting, and performance tracking.
How to apply:
If you're excited about this role, we'd love to hear from you! Please send your resume to careers@rockland.lk with the contact information of two non-related work referees.
Human Resources Department
Rockland Distilleries (Private) Limited
160/24, Kirimandala Mawatha, Colombo 05, Sri Lanka
Email: careers@rockland.lk | Web: www.rockland.lk | Tel: 0114426100