Job Description
Title
Assistant Retail Manager - Tops
Company name
SPAR Sri Lanka (Pvt.) LTD.
Dimension of the role
- Manage and overlook entire operation of Tops outlets
- Maintaining relationships with both internal and external staff and suppliers for the betterment of Tops operations
- Ensure excise register is maintained in a timely manner by all Tops outlets
- Maintain a close relationship with the excise department at all times
- Maintaining high quality goods at all Tops outlets
- Must always adhere to all license regulations
- Liase with all store Retail managers for Tops operations
- Achieving daily, weekly, monthly & yearly sales budget and net profit budget and reporting all required data to Head of Operations
- Ensuring the excise department register is maintained with no delays by all Tops executives.
- Liase with all outlet Retail managers for stock taking, staff rosters, staff conflicts etc.
- Liase with outlet Retail managers and communicate concerns regarding building plans, COC copies and excise matters and ensure the Tops Executives and outlet RMs share equal understanding.
- Responsible for the overall smooth operation of all Tops outlets and maintaining necessary quality standards whilst keeping the overheads to a minimum
- Overall responsibility of security, cleaning, hygiene, health & safety and waste management, damage and shrinkage controlling and ensuring minimum physical theft
- Adhering to the operational check lists, SOP’s and other procedures and standards whilst ensuring all Tops executives follow their respective departmental checklists
- Ensuring the stock takes are conducted as per the agreed timelines
- Analyzing stock requirements based on supply and demand and maintaining budgeted stock holding days while optimizing stock turns to improve cash flow
- Sale reports, business reports and stock walk updates and other required details to be shared with finance team and Head of Operations as and when necessary
- Generating the monthly report on sales and walk-ins and sharing with Head of Operations
- Ensuring an accurate stock purchase and selling invoice is sent to all suppliers with no delays and ensuring the timely arrival of supplier VAT documentation
- Effectively managing promotion activation with supplier support
- Conducting spot checks on outlet stock levels, quality and customer service
- Completing mid-year and annual performance reviews as per the organization policy
- Managing the teams well and keeping the staff turnover rate to a minimum in all outlets
- Following proper merchandising practices and conducting spot checks across outlets to ensure all outlets maintain hygiene standards, avoid expired items, mismatching labels or any other quality deviations
- Enhancing store ambience (lighting, music and signage) to create the ideal shopping environment for customers
- Carry out the business requirements of Head of Operations or/and management
- Maintain and ensuring a superior customer service is provided to all customers by attending and resolving customer complaints whenever necessary
- Maintaining a healthy relationship with suppliers and other external stake holders (CAA/ MOH/ Municipal Council etc.) and utilizing their services in the optimum way
- Responsible for the overall employee wellbeing, motivation of employees, staff grooming, maintaining necessary disciplinary levels while keeping the employee turnover rate to a minimum
- Assisting the HR department in identifying training requirements and embedding a performance driven culture
- Closely observing competitor’s, their product range, promotions and sales tactics in order to determine ways in which Tops can improve services and heighten customer experience.
- Liase with marketing department and ensuring the necessary promotions are carried out in a timely and a cost-effective manner
- Engage in outlet visits on a weekly basis to ensure the smooth operation of Tops outlets.
- Adhering to corporate values, company policies and procedures, corporate governance, code of conduct and relevant legislation
- Being a SPAR ambassador and maintaining all set standards
- Assist in work related to Excise department across all outlets.
- Train TOPs personnel on excise book and other related work when required.
Minimum requirements
- Degree in hotel management or Business Management preferred
- G.C.E O/L and A/L
- Minimum 03 years of experience in Liquor store or in similar capacity
- Minimum of 1 year in a management role is preferred
- Good knowledge of alcohol, wines and beers
- Good knowledge in both oral and written
- Manage a team of people to achieve set targets
- Communicate effectively with consumers, teammates and suppliers
- Being proactive and developing strategies to improve sales
- Listening and attention to details
- Ability to take control of issues and mitigate as per business needs
- Ability to work through numerous and varied decisions taken under pressure
Send your resume with 2 (two) referees to careers@sparsl.com on or before 18 June 2025.