Job Description
NETWORK / SYSTEMS ENGINEER
We are seeking a proactive and skilled NOC Operations Engineer to join our IT operations team. The ideal candidate will be responsible for 24/7 monitoring and first-level response for our Azure-based infrastructure. You will play a critical role in ensuring uptime, identifying issues, and escalating incidents as necessary.
KEY RESPONSIBILITIES:
- Monitor the health and performance of cloud resources in the Microsoft Azure environment
- Use tools such as Azure Monitor, Log Analytics, and Network Watcher to detect and troubleshoot incidents
- Perform initial triage, incident documentation, and escalate to the appropriate teams based on severity
- Maintain accurate and up-to-date logs in the ticketing system
- Follow defined SOPs and SLAs to resolve or escalate issues promptly
- Generate daily and weekly health check reports and incident summaries
- Collaborate with system, network, and cloud engineers for issue resolution and continuous improvement
- Support patching schedules, maintenance windows, and planned downtime activities
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in computer science, Information Technology, or related discipline
- Microsoft Azure certifications
- Minimum 2 years of experience in a NOC, IT monitoring, or infrastructure support role
- Hands-on experience with Azure infrastructure monitoring and management
- Familiarity with Azure services such as VMs, Networking, Load Balancers, and Storage
- Working knowledge of monitoring tools (Azure Monitor, PRTG, Zabbix, etc.)
- Basic understanding of ITIL processes (Incident, Change, Problem Management)
- Strong communication and documentation skills
- Willingness to work in shifts, including nights and weekends as part of a 24x7 operation
JOIN US AND BE PART OF AN INNOVATIVE TEAM!
Please forward your profile to Vacancies@gennext.lk
Kindly note that we will be contacting the shortlisted candidates only!