Job Description
We Are Hiring
MANAGER OPERATIONS (NIGHT SHIFT)
We’re looking for a strategic and experienced Manager – Operations to lead client service delivery during night operations. The ideal candidate will bring strong leadership, stakeholder management, and operational excellence, especially in the context of U.S.-based clients and Revenue Cycle Management.
ROLES & RESPONSIBILITIES
- Ensure client accounts are managed efficiently, and performance targets are met.
- Maintain effective communication with all internal and external stakeholders.
- Foster strong, professional relationships with both clients and team members.
- Oversee seamless client transitions from onboarding to steady-state operations.
- Monitor, maintain, and exceed benchmark KPIs for consistent service delivery.
QUALIFICATIONS & EXPERIENCE
- Open to work according to standard U.S. time zones (7 PM – 4 AM) and calendar.
- 8–10 years of experience, including at least 4 years in a management role; preferably in Revenue Cycle Management.
- Strong analytical thinking and reporting capabilities.
- Excellent verbal and written communication skills.
- Proven ability to lead and inspire teams with a collaborative, people-first mindset.
- Demonstrated commitment to high ethical and professional standards.
APPLY NOW
12, Alfred House Gardens, Colombo 03