Job Description
RESERVATIONS CUM E-COMMERCE EXECUTIVE
The Reservations & E-commerce Executive is responsible for managing the reservations process across all Mosvold properties while also playing a key role in online distribution and digital visibility. This dual-role position supports revenue growth by optimizing room occupancy, managing OTA platforms, and ensuring a seamless online booking experience for guests.
Reservations Management
- Handle all reservation inquiries (email, phone, website, OTAs) promptly and professionally.
- Maintain updated availability across all booking channels and PMS (Property Management System).
- Coordinate special requests, group bookings, and VIP arrangements.
- Ensure accurate data entry and reservation tracking to avoid overbookings and discrepancies.
- Communicate with front office teams to ensure smooth arrivals and guest satisfaction.
E-commerce & Online Distribution
- Manage content, pricing, and availability across OTA platforms (e.g., Booking.com, Expedia, Agoda).
- Update and optimize property listings (photos, descriptions, amenities) in line with brand standards.
- Monitor and respond to guest reviews in a timely and brand-appropriate manner.
- Collaborate with the marketing team to ensure consistent online branding and promotions.
- Assist in developing and managing direct booking strategies, including website offers and promotions.
REQUIREMENTS & QUALIFICATIONS
- Diploma or Degree in Hospitality Management, E-commerce, Marketing, or related field.
- Minimum 2 years' experience in reservations, front office, or e-commerce roles in the hospitality industry.
- Familiarity with hotel PMS and OTA extranets (e.g., Booking.com, Expedia Partner Central).
- Strong written and verbal communication skills in English.
- Attention to detail, Analytical thinking, accuracy, organized, and able to multitask effectively.
- Tech-savvy with knowledge of digital tools, Excel, and reporting.
- Customer service orientation & Commercial awareness.
- Ability to work independently and as part of a team.
A detailed CV along with a passport size photograph and contact details of two non-related referees should reach careers@mosvold.lk stating the position applied in the subject line of the e-mail or by post to:
Head of Human
Resource Mosvold
Boutique Hotels,
285/2A, Kaduwela Road,
Battaramulla.