Job Description

Come join our team as an

Executive – Aftersales Administration

John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka’s largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.

BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.

What you need to do

• Perform administrative functions of the BYD Service Center, necessary for the business operation to run smoothly.
• Manage and maintain customer records, including contact information, service history, and warranty details.
• Monitor technician attendance, working hours, and job assignments including overtime and leave.
• Responsible for vendor evaluation and selection for all workshop needs.
• Managing relationships with external vendors and suppliers, ensuring that they meet contractual obligations and quality standards.
• Respond to customer inquiries and complaints promptly and professionally, via phone, email, or in person.

What you need

• Two years of experience in administration functions. Preferably Aftersales.
• A bachelor’s degree in business administration or management.
• Excellent verbal and written communication skills and customer care experience.
• Accurate and precise attention to detail.
• Ability to analyze problems and strategize for better and faster solutions.

If interested, please send your CV to careers.jkcg@keells.com within 7 days of the advertisement. Please mention the position as “Executive – Aftersales Administration” in the subject header.

The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.

*By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.

Similar Jobs