Job Description

Product & Reservations Coordinator

PERMANENT | FULL TIME | COLOMBO, SRI LANKA

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

As our Product & Reservations Coordinator, you’ll manage bookings for accommodation, transport, and activities, ensuring every detail is logged accurately and within budget. Whether it’s confirming a reservation or processing a logistics issue, you’ll play a pivotal role in making it happen. You’ll also support our Customer Service and Reservations teams, delivering accurate feedback and improving processes where needed. Your commitment to excellence will help us keep our travellers—and our suppliers—happy!

This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo.

Some of the experience you’ll bring with you may include:

• Minimum 2 years’ experience in a similar position, preferably with hotel reservations, inbound tour operations and destination management.
• Experience with handling operations or reservations for inbound tours.
• Proficiency in booking systems, with the ability to learn new systems quickly.
• Strong knowledge of local and regional travel destinations.
• Experience with ticketing and reservations processes.
• Competent in Microsoft Office (Word, Excel, PowerPoint).
• Post Graduate Diploma/Degree in Travel & Tourism would be advantageous.

What it’s like working for Intrepid:

Our people reflect the diversity of our customers & the communities we visit. Our global team is made up of 58 nationalities across 46 countries, & Intrepid recognises that diversity makes us a stronger business so we encourage applications from people of all backgrounds!

Work Perks

• Flexible work options such as work from home & work from anywhere 4 weeks a year!
• Experience Intrepid with a FREE trip every year, plus an extra week of leave to enjoy it!
• E-learning & professional development, with diverse global career opportunities.
• Access to an Employee Assistance Program, a 24/7 service that offers counselling.
• Support causes important to you with 20 hours of volunteer leave every year.

With varying global benefits, flexibility & an incredible work culture, it’s no wonder we’ve been awarded the honor of being a ‘Great Place to Work!’

Apply Here

All applications must be submitted through our website above.

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