Job Description
Company Description
ODF (OneWorld Duty Free) is Singapore’s first home-grown omnichannel duty-free brand with a reach across Asia. Built on a robust concept channelled by cutting-edge technology and innovation, we provide unparalleled solutions that drive seamless one of a-kind shopping experiences. We are looking for an IT Executive to join our operations in Colombo Port City, Sri Lanka.
Key Responsibilities:
- Provide first-level and second-level (L1/L2) support for end-users through help desk operations.
- Troubleshoot and resolve IT infrastructure issues, including LAN, WAN, Wi-Fi access points, and firewalls.
- Diagnose and repair hardware and software problems across desktops, laptops, and peripheral devices.
- Configure and support ERP systems to ensure smooth day-to-day operations.
- Generate and manage MIS reports as required.
- Install, configure, and maintain CCTV systems, ensuring their proper functioning.
Ideal Candidate:
- Male candidate, preferably below 30 years of age.
- Advanced Diploma, HND, or NVQ Level 4 qualification in Information Technology or a related field.
- Strong proficiency in Microsoft Office applications and the Microsoft 365 suite.
- 2-3 years of hands-on experience in IT support, preferably within the FMCG, retail, or duty-free sectors, with a focus on Level 1 and Level 2 technical support.
- Excellent troubleshooting skills with a proactive approach to problem-solving.
- Ability to work independently and collaboratively within a team.
- Capable of meeting deadlines and working effectively under pressure.
- Willingness to work on a roster basis, including late hours and weekends when required.
- Good communication skills in English.
BENEFITS
- Attractive salary package in USD with tax-free earnings
- Comprehensive insurance coverage
- Performance-based incentives
Email us your résumé to hrsl@odf.com.sg
We regret that only shortlisted candidates will be contacted.