Job Description

Come join our team as an Executive – Customer Delivery

John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka’s largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services, and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts, and services in Sri Lanka.

BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 and is committed towards sustainable transportation solutions.

What you need to do

• Responsible for managing the final delivery process of BYD vehicles to customers.
• Communicate delivery timelines with internal stakeholders (Sales, PDI Center, Back Office, Finance, Registration, Service) and external customers.
• Demonstrate vehicle features, resolve customer queries, maintain accurate records, and safeguard company assets.
• Address customer inquiries and provide accurate information about the vehicle, its features, and related services.

What you need

• Bachelor’s degree in management or a related field is preferred.
• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Prior experience in vehicle delivery operations is an added advantage.
• Strong attention to detail and organizational skills.

If interested, please send your CV to careers.jkcg@keells.com within 7 days of the advertisement. Please mention the position as “Executive – Customer Delivery” in the subject header.

The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.

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