Job Description

TECHNICAL SUPPORT & SYSTEM DEVELOPER

BIMA OVERVIEW

BIMA is one of the fastest-growing tech companies in the world. We use disruptive mobile technology to bring health services to underserved consumers. BIMA is committed to revolutionizing the traditional health industries and democratizing access to vital services for billions of under-served families around the globe. In just ten years, we have reached 31 million people in 7 countries across Asia & Africa.

BIMA has been featured in The Economist, Wired, Financial Times, and The Guardian and has won several awards including the MasterCard Foundation Global Prize and the FT Transformational Business Award.

Location: Colombo 06

THE ROLE

This role involves providing essential technical support to staff, ensuring seamless operations across hardware, software, and networking environments. You will troubleshoot and maintain laptops, printers, and peripheral devices, responding promptly to support tickets to minimize downtime. Additionally, you will play a pivotal role in maintaining internal systems, servers, and backups, ensuring data integrity and system reliability.

RESPONSIBILITIES

• Provide day-to-day technical support to staff (hardware, software, networking)
• Maintain and troubleshoot laptops, printers, and peripheral devices
• Respond to and manage support tickets effectively
• Assist in maintaining internal systems, servers, and backups
• Design and develop lightweight systems and internal tools to enhance operational efficiency
• Automate repetitive tasks through scripting or application development
• Maintain documentation for IT procedures and systems

THE CANDIDATE

• Diploma/Degree in IT, Computer Science, or related field
• Experience or solid understanding of system (Windows, basic networking)
• Exposure to system/software development using languages such as PHP, JavaScript, or similar
• Familiarity with databases and basic web technologies is an added advantage
• Good analytical, troubleshooting, and communication skills
• Willingness to learn and grow in both IT support and development areas

Please send your CV to: it.careers@bima.lk

Please mention the position applied in the subject line of the email.

Milvik Lanka (Pvt) Ltd
30 – 3/1, Galle Road, Colombo 6

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