Job Description
WE ARE LOOKING FOR A FRONT OFFICE ASSOCIATE
For 98 Acres Resort and Spa
Are you passionate about creating exceptional guest experiences? 98 Acres Resort & Spa – Ella, a leading eco-luxury destination in Sri Lanka, is looking for a friendly, dynamic, and service-oriented Front Office Associate to join our front-line team.
KEY RESPONSIBILITIES:
- Greet and welcome guests with a warm and professional attitude
- Manage check-in and check-out procedures efficiently
- Assist with reservations and handle guest inquiries
- Provide information about resort facilities and local attractions
- Work closely with other departments to ensure a smooth guest experience
- Maintain accurate records and uphold company standards at the front desk
PROFESSIONAL QUALIFICATIONS AND EXPERIENCE:
- Minimum 1 year of experience in front office
- Good command of English; knowledge of other languages is a plus
- Basic computer literacy (knowledge of PMS systems is an advantage)
- Excellent interpersonal and communication skills
- Pleasant personality with a customer-first mindset
If you are confident that you have the above-required skills and experience for the job, please e-mail your CV to careers@resort98acres.com