Job Description
Job Profile
- Manage customer disputes for debit cards and online banking, including chargebacks and working with payment card networks.
- Analyze transaction patterns to identify risks or fraud, perform regular risk assessments on digital products, and recommend improvements to existing controls.
- Implement fraud prevention measures in collaboration with IT and monitoring teams, ensuring full compliance with CBSL regulations, Global Standards and payment network standards.
- Prepare and present MIS reports on risk and disputes, support audits through accurate documentation and record-keeping, and contribute to ongoing management risk reviews.
- Liaise with internal teams including Risk, Compliance, and IT to resolve incidents, support contact centre escalations, and promote a shared understanding of risk mitigation processes.
Candidate Profile
- Ideal Candidate should be between 25-35 years.
- An academic record including successful completion of GCE A/L.
- A Minimum 03 years of experience in payment-card fraud operations or risk-management roles.
- Experienced in working with processors on dispute and chargeback escalations, including recovery processes.
- Solid understanding of card authorization flows, MCC risk profiles, and payment network dynamics.
- Excellent communication skills for effective collaboration with cross-functional teams and external partners in remote environments.
- A dynamic and result-oriented individual with interpersonal skills.
The above position comes with an attractive remuneration package, including fringe benefits stipulated by Singer Group. Please forward your CV to reach us within 7 days of this advertisement to the following address/email address. Please mention the post applied.