Job Description
YOUR BETTER WAY BEGINS AT ARTEX
Join our team in Sri Lanka as a Senior Technical Analyst – System Administration
Artex is one of the world’s fastest-growing and most diverse insurance managers. With more than 500 employees in 15 worldwide locations, our employees work together to conceive, design, and manage alternative risk transfer solutions that help our clients find a better way.
RESPONSIBILITIES
- Responsible for reporting or escalating IT infrastructure-related issues at GCoE Sri Lanka offices to Onshore Teams.
- Identifies root causes and provides accurate, creative, and timely solutions to ensure customer productivity and infrastructure availability.
- Performs privileged technical tasks.
- Supports the creation of operational documents and instructions for the Desk Side Team regarding changes or modifications in infrastructure.
- Identifies and documents workarounds.
- Oversees daily infrastructure device health checks and coordinates during IT infrastructure maintenance.
- Leads IT infrastructure projects and govern end computing security compliance activities for endpoints.
- Coordinates with different levels of users within the organization.
- Manages assets.
- Analyze data, recognize problems, and draw logical conclusions.
CANDIDATE PROFILE
- A total of 4 years' experience in IT Support, with at least 2 years in a similar role with strong teamwork and relationship management skills.
- In-depth knowledge of servers, networks, data organization, and both hardware and software.
- Ability to translate complex technical concepts for non-technical staff/customers across all levels.
- Excellent communication skills, with a strong focus on listening and probing.
- Problem-solving skills, customer-focused, and willing to work in a 24x7 environment.
- Familiarity with the Remedy Ticketing Tool.
- Good understanding of virtualized platforms like Citrix and Azure.
- Proficient in ticket management and problem management.
- A proactive, can-do attitude, capable of working in a dynamically changing environment.
- Windows 10, Office 365 proficiency.
LIFE AT ARTEX
- Attractive compensation package
- Excellent working environment and culture
- Performance-based bonus scheme
- Comprehensive medical insurance which covers the family
The salary for the position is open for negotiation.
This position is 100% on-site.
This role operates on a rotational 24x7 shift basis.
If you are interested in this role, please send your resume to aslcaren@artexrisk.com with the subject line "Application for the post of Senior Technical Analyst – System Administration."