Job Description
Luxury Undressed
Velassaru offers a contemporary, stripped-down version of traditional Maldivian luxury. Situated in South Malé Atoll, a 25-minute speedboat ride from Velana International Airport. Work with us and be part of the Velassaru team.
Guest Experience Host - Local
As a member of the Front Office Department, he/she shall be responsible to manage the stay of the allocated guest to ensure that they have the ultimate Velassaru Experience.
Requirements / Qualification
- Should have at least 1 year of experience in the Front Office Department.
- Must have sound knowledge of Opera (or Fidelio) PMS, and office packages.
- Outstanding interpersonal skills and highly customer orientated.
- Highly organized and able to multitask.
- Must be fluent in verbal and written English.
- Female candidates are encouraged to apply.
Key Duties / Responsibilities
- Ensure that all the guests are met during their stay. Meeting the guests face to face is a must at least twice during their stay and regular courtesy calls.
- Carry out guest Check-in as per the SOP and SLH Standards.
- Feedback is taken and shared through the 'Courtesy Call Log' daily. Guest issues should be resolved or acted on accordingly.
- Any issues reported by guests should be updated in Opera daily.
- Coordination of all aspects of guest experience operation to ensure that the services are delivered to guests to exceed guest expectations and in accordance with Velassaru standards and procedures, grooming and hygiene ensure all grooming standards are met concerning personal grooming and uniform presentation.
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Interested candidates may please scan the QR Code to apply via Universal Careers Portal or email to careers@velassaru.com on or before Thursday, 10th July 2025