Job Description
Key Responsibilities:
- Coordinate service requests and after-sales technical support for customers.
- Serve as the central point between customers, technical teams, and service engineers.
- Schedule and follow up on service calls, repairs, and maintenance tasks.
- Maintain accurate records of service requests, client feedback, and service history.
- Ensure timely communication and excellent customer service during the entire service process.
Candidate Profile:
- Prior experience in service coordination, administration, or technical support is preferred.
- Excellent communication and follow-up skills.
- Ability to work well under pressure and manage multiple requests efficiently.
- Familiarity with security safes, locking systems, or fire-rated doors would be an added advantage.
- Proficiency in MS Office and ERP systems is a plus.
Send your resumes to careers@alpha.lk