Job Description
We are looking for a
Service Engineer – Roche Diagnostics
Morison, a subsidiary of Hemas Holdings PLC, is a truly Sri Lankan pharmaceutical manufacturer with over 60 years of expertise. With our new state-of-the-art facility in Homagama, built to international standards, we dare to Make Premium Healthcare Affordable. As we nurture an exclusive homegrown pharma brand, we commit to taking the high road with uncompromised integrity, bringing to life a refreshing new era in pharmaceutical manufacturing in Sri Lanka. Do you dare to be part of our journey upstream?
Job Profile
- Perform service functions on an assigned group of customers to achieve designated revenue and profit targets.
- Co-ordinate with the Service Manager and the service / Application teams to attend customer troubleshooting.
- Ensure the business loss due to instrument breakdown is minimum and not exceeded the threshold set as KPI.
- Ensure regular customer visits to designated customer base to perform assigned service tasks and obtain feedback, operational information and support.
- Develop a working relationship with operational level clients and brainstorm customer interactions events in consultation with the manager diagnostics, to recognize and retain existing customers.
- Where required educate the customer of proper functioning of the assigned instrument platform and perform organized training sessions.
- Maintain strict adherence to the designated processes and coordinate with other stakeholders of the organization to deliver excellent service levels for Roche Analyzers.
- Assist Service Manager to identify training needs of customers and coordinate and conduct customer training sessions.
Applicant Profile
- Candidate should pass BSc Degree or equivalent qualification in Electrical or electronics engineering from recognized university or an institute.
- Minimum 02 years of work experience in similar capacity in Diagnostic Field.
- High level of communication skills & inter-personal skills to interact with local and foreign partners.
- Good negotiation skills, presentation skills & proficiency in computer literacy.
- Candidate should be a good team player.
Application Procedure
If you believe you’ve got the drive to take our organization to the next level, apply with confidence. Email your CV to careers@morison.lk with the subject carrying the role you are applying for within 07 days of this advertisement.
An attractive remuneration package on par with the industry standards is on offer for the right candidate.