Job Description

HEAD OF BPO OPERATIONS

Location: Innovant Consulting & Management Solutions / Colombo 06

Who are we

Innovant Consulting & Management Solutions, a Saudi-based Sri Lankan owned Consulting & Advisory Services firm, with years of expertise in Accounting, Finance, Taxation, and Statutory Audits in addition to Digital Marketing and BPO & Outsourcing services.

Global BPO is the sister entity providing specialized BPO solutions and operational support, enabling clients to streamline processes, enhance efficiency, and achieve business growth. Together, Innovant and Global BPO empower companies to navigate the fast-changing business environment with precision, compliance, and strategic insight.

We are on the lookout for…

We are seeking a dynamic, experienced and results-oriented professional to join our team as the Head of BPO Operations. The ideal candidate will be responsible for leading operational excellence, driving performance, and ensuring exceptional service delivery across all business process outsourcing functions. This opening is based in Colombo and may involve overseas travel to client markets

Key Responsibilities

• Lead and manage overall BPO operations to achieve business objectives.
• Develop and implement operational strategies to improve efficiency and productivity.
• Monitor KPIs, SLAs, and client satisfaction levels.
• Drive team performance, employee engagement, and operational compliance.
• Identify opportunities for process improvements and cost optimization.
• Build and maintain strong client relationships.

Requirements

• Bachelor’s Degree in Business Management or a related field.
• Minimum 5 years of experience in BPO operations, including senior leadership exposure.
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proven ability to manage large operational teams and deliver results.

What is on Offer…

The package is negotiable for the right candidates with right skills-set

How to Apply

Apply Now: yadhishka@innovant.com.sa

(011) 236 7704

www.innovant.com.sa

Innovant Consulting & Management Solutions

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