Job Description
OFFICER STUDY PROGRAMMES
The Chartered Institute of Personnel Management Sri Lanka (CIPM), the nation’s leader in Human Resource Management and a globally recognised professional body for HR education, is seeking a dynamic, service-oriented and target-driven individual for the position of Officer – Study Programmes.
The selected candidate will be responsible for managing student inquiries, applications, CRM updates, payment follow-ups, enrolment coordination, student communication, and business development activities to support the growth and quality delivery of CIPM study programmes.
KEY RESPONSIBILITIES
- Promote CIPM study programmes and convert inquiries into enrolments through phone calls, WhatsApp, email, CRM, and digital platforms.
- Process student applications, verify documents, follow up payments, and support enrolment completion.
- Coordinate student onboarding, including orientation communication, LMS access, learner credentials, and timetable sharing.
- Participate in promotional activities such as exhibitions, Open Days, webinars, and career guidance programmes.
- Maintain CRM records, re-engage prospective students, and coordinate with internal teams to ensure smooth programme commencement and service standards.
WHAT WE’RE LOOKING FOR
- Bachelor’s degree or professional qualification in Business Administration, Marketing, Management, or a related field.
- Minimum 1 year of experience in admissions, sales, customer service, or programme coordination, preferably in the education sector.
- Excellent communication skills in Sinhala and English; Tamil will be an added advantage.
- Strong interpersonal, organisational, multitasking, and follow-up skills.
- Good knowledge of MS Office, CRM systems, digital communication platforms, and record management.
- Ability to work under pressure, meet targets, and support team success.
WHY JOIN CIPM?
- Be part of a prestigious national institute shaping the HR profession in Sri Lanka.
- Enjoy career growth in a leadership role within a respected professional education provider.
- Collaborate with a committed team across four regional centres and multiple study hubs.
- Benefit from international affiliations such as CIPD UK & CMI UK.
Remuneration for the above position is negotiable and will be commensurate with qualifications and experience.
Interested applicants please forward your CV with the relevant contact information to careers@cipmlk.org or to the following address within 14 days. Please include the position applied for in the subject line of the e-mail or on the top hand corner of the envelope.