Job Description

Front Office Intern (Chinese-speaking)

Join Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives, including the iconic US$4 Billion Cinnamon Life at City of Dreams Sri Lanka. As a member of John Keells Holdings PLC, one of Sri Lanka's largest listed conglomerates, we offer inspiring career opportunities.

Role Overview: As the Front Office Intern (Chinese speaking), you will support daily guest service operations by assisting with smooth and professional check-in and check-out experiences. You will communicate effectively with Chinese-speaking guests, handle enquiries with confidence, and coordinate with other departments to ensure exceptional guest satisfaction throughout their stay.

Key responsibilities :

• Assist the Front Office team in daily guest service operations
• Support guest check-in and check-out procedures efficiently and professionally
• Communicate effectively with Chinese-speaking guests to ensure a seamless experience
• Handle guest inquiries and provide accurate resort information
• Coordinate with other departments to ensure guest satisfaction
• Maintain professional grooming and service standards at all times

Qualifications

• Fluent in Chinese and English communication
• Passionate about hospitality and guest service
• Good interpersonal and communication skills
• Positive attitude and willingness to learn
• Ability to work in a fast-paced environment
• Previous internship or hospitality exposure will be an added advantage

If you're passionate about delivering unparalleled guest experiences and thrive in a creative, collaborative environment, we invite you to explore a career with us. Send your CV to hrm.jkmr@cinnamonhotels.com and set off on a journey where your passion goes hand in hand with excellence.

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