Job Description
ASSOCIATE - BUSINESS SUPPORT (UK CALENDAR - UK SHIFT)
H Connect International is a leading BPO company offering outsourcing services to clients based in the US, UK, Canada & Australia. We are a subsidiary of the Hirdaramani Group, a billion-dollar conglomerate with a 125-year legacy. We are looking for an Associate – Business Support to join our team. This role involves reviewing and interpreting client problem statements, preparing clear process documentation, and collaborating with the founders to design improved processes using the client’s proprietary platform.
The Job:
- Review and interpret client problem statements from documents or video recordings.
- Prepare clear and structured problem descriptions and process documentation.
- Collaborate with the founders to design and document improved processes using client’s proprietary platform (training provided).
- Participate in daily collaboration with the team through messaging platforms, scheduled check-ins, and ad-hoc calls.
- Communicate directly with clients when required to clarify requirements or test refined processes.
Requirements:
- Following a Diploma or Bachelor’s degree in Business Administration, or a related field.
- Minimum 6 months of experience in administration or a similar capacity.
- Willingness to work with AI models.
- Strong command of written and spoken English.
- Analytical mindset with the ability to understand and interpret problems effectively.
- Strong communication skills with the ability to collaborate in a remote team environment.
- Proactive, adaptable, and capable of working with limited direction.
- Familiarity with business process design or lean principles.
- Basic understanding of Standard Operating Procedures (SOPs).
- Prior internship or brief exposure to client-facing environments (Preferred).
We pride ourselves in being an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.