Job Description
BARRESSENTIAL
Head of Operations
Colombo 05, Sri Lanka • On-site • Full Time
ABOUT BARRESSENTIAL
Barressential is Sri Lanka's leading premium reformer Pilates and barre brand. Since 2017, we've grown from a single studio to a five-location franchise network serving thousands of active clients. We're now professionalising the business - building the systems, team, and standards that will take us to the next stage of growth.
We want your time here to be the most meaningful experience of your career. Join us, and help change wellness in Sri Lanka for the better.
ABOUT THE ROLE
The Head of Operations is responsible for the end-to-end performance, consistency, and scalability of operations at our flagship studio. This is a highly execution-focused leadership role that blends commercial ownership, operational rigour, and team performance management.
You will be accountable for ensuring that the studio operates at the highest standard across client experience, financial performance, team productivity, and process adherence; while continuously improving systems to support growth.
This role requires strong attention to detail, data-driven decision-making, and the ability to translate strategy into disciplined, repeatable execution on the ground.
WHAT YOU'LL DO
- Own revenue & commercial management of the studio, Driving monthly sales, revenue, and profitability targets.
- Design and manage operational performance, adhering to operating standards and addressing gaps and corrective action to ensure the smooth running of the studio.
- Oversee client advisory and front-of-house operations to ensure premium service standards are delivered to our clients online and in-house. Introduce new systems and automation where necessary
- Handle class scheduling, rostering, and studio capacity optimisation and translate to systems as needed
- Oversee performance of all studio resources, including studio managers, client advisors, and trainers
- Drive accountability through structured KPI tracking and performance reviews for all roles related to the studio
- Prepare weekly and monthly performance summaries and provide data-driven insights to leadership for decision-making
YOU'LL BE GREAT FOR THIS ROLE IF YOU
- Hold 6+ years of experience in management, operations or marketing, preferably in a service businesses (wellness, hospitality, retail, or fitness)
- Have strong commercial acumen with proven experience managing revenue and cost drivers
- Highly structured and detail-oriented with a systems-thinking mindset
- Strong people management skills with the ability to drive accountability
- Comfortable working with data, dashboards, and performance metrics
- Are fully present. You show up on time, you follow through on commitments, and you notice things before you're told to
- Are looking to grow. We want someone who will learn the studio deeply and take on more responsibility over time
SUCCESS IN THIS ROLE LOOKS LIKE
- Consistent achievement of revenue and profitability targets
- High client retention and strong conversion metrics
- Standardised, predictable operations across all studios
- Clear visibility of performance through robust KPI systems
- A disciplined, accountable, and high-performing operations team
COMPENSATION & BENEFITS
Compensation is competitive and commensurate with experience. We are happy to discuss this with shortlisted candidates.
- Complimentary Barressential studio access
- Direct mentorship from the Barressential Leadership team
- A clear path to broader responsibility as you build expertise
IF YOU THINK YOU HAVE WHAT IT TAKES:
Please email your CV to: hello@barressential.com
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