Job Description
GUEST RELATIONS OFFICER
LUXURY CONDOMINIUMS IN COLOMBO & SUBURBS
IPERFORM SRI LANKA
Be the first face of luxury living in Colombo
IPERFORM manages some of the most prestigious high-rise residences in Colombo and Rajagiriya—with 5-star amenities. We’re looking for polished, guest-obsessed Guest Relations Officers to manage our reception lobbies and deliver world-class service to residents, owners, and visitors.
If you love people, thrive in a fast-paced luxury environment, and take pride in making every entrance unforgettable — this is you.
WHAT YOU’LL DO
- Welcome & wow: Greet residents, guests, and VIPs with warmth and professionalism. Make every check-in/check-out seamless
- Lobbies that run like a 5-star hotel: Handle inquiries, deliveries, visitor management, and coordinate with security, housekeeping, and engineering
- Solve and delight: Proactively resolve guest requests and concerns before they become issues
- Local concierge: Share info on property amenities, services, and Colombo’s best spots — malls, dining, attractions
- VIP care: Anticipate needs of residents, owners, and special-request guests. Maintain confidentiality and discretion at all times
- Keep standards high: Ensure the lobby, appearance, and service are always aligned with our luxury brand
WHAT WE’RE LOOKING FOR
- Experience: Min. 1-2 Years in Guest Relations, Front Office, or luxury hospitality/hotel/residential setting
- People skills: Exceptional communication, PR skills, and a friendly, guest-centric mindset
- Language: Fluent in English. Sinhala/Tamil is a strong plus
- Presence: Professional appearance, confidence, and ability to work shifts/weekends/holidays
- Tech: Familiarity software such as MS Word, EXCEL, POWERPOINT, CANVA is an advantage
- Attitude: Problem-solver, detail-oriented, calm under pressure
- Employment Type: Full-time, Rotational Shifts
WHY JOIN IPERFORM
- Work in luxury: Manage lobbies in most sought-after luxury condominiums with rooftop pools, gyms and concierge services
- Career Growth: Exposure to international service standards and fast-track opportunities in property management
- Benefits: Attractive salary + allowances, training & development
- Be the Brand: You’ll be the face of hospitality and the heart of every resident’s experience
Ready to make a first impression that lasts?
Apply now on TOP JOBS with your CV + recent photo. Selected candidates will be invited for an in-person interview.
vacancies.iperform@gmail.com
27/5, Rosmead Place, Colombo 07
www.iperform.lk