Job Description
Designation
Junior IT Support Executive
Location
Sri Lanka – Kandy
Work Days
Monday to Friday
Shift (SLST)
Night: 7:30 pm – 4:00 am
Day: 8:00 am – 5:00 pm
Other Details
US Calendar Applicable
Key Responsibilities Include:
- Provide comprehensive technical support to end-users, including troubleshooting software issues, network connectivity problems, and system errors.
- Respond promptly to IT support tickets, ensuring timely resolution of technical issues to minimize downtime and disruptions.
- Install, configure, and maintain computer hardware, system software, application software, and peripheral devices, ensuring proper functionality and compatibility.
- Administer and support enterprise applications, including cloud email systems, productivity tools, ITSM tools, collaboration platforms, leading cloud platforms such as AWS and AZURE, zero trust solutions, endpoint protection solutions, etc.
- Manage and monitor cloud infrastructure, optimizing resources and ensuring scalability and reliability.
- Implement and manage containerization technologies such as Docker and Kubernetes.
- Design, implement, and manage security controls, including firewalls, Endpoint DLP, Cloud protection, intrusion detection systems, and access controls.
- Ensuring compliance with relevant regulations and standards such as HIPAA, ISO 27001, and others applicable.
- Collaborate with cross-functional teams to implement and maintain IT infrastructure, including servers, networking equipment, and security systems running on cloud platforms as well as on-premises.
- Conduct system upgrades, installations, and migrations while following best practices and minimizing impact on end-users.
Qualifications/Criteria:
- Degree in Computer Science, Information Technology, or a related field.
- Certified in AWS, AZURE, EndPoint protection, O365, DLP.
- Experience in supporting Microsoft O365, Microsoft Windows and Office suite, Microsoft Teams and other collaboration tools, Cloud storage and SFTP solutions, as well as common business applications.
- Familiarity with ticketing systems and remote support tools.
- A strong customer service orientation and a passion for providing exceptional end-user support.
- Proactive approach to problem-solving, with the ability to work independently and prioritize tasks effectively.
How to Apply
- Please visit our career portal at www.healthreconnect.com/careers/, select the relevant vacancy and click on the 'Apply Now' button to apply.
- Your application would NOT be considered without a CV on file.
- Please review the criteria and other information listed on this job advertisement thoroughly prior to applying.
- Please pay specific attention to the workload, shift details, and other features of the job.
- All applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted due to the large volume of applications we receive. Thank you for understanding.
About HealthRecon Connect
HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, IT, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes, and provider experience. HealthRecon Connect is an Equal Opportunity Employer.