Job Description
Senior Manager – Operations & Business Development
Company: Lift (Ride-hailing)
Location: Colombo, Sri Lanka (with travel across major cities)
Reports to: CEO/Founder
Type: Full-time
About Lift
Lift is building Sri Lanka's next-generation ride-hailing platform—reliable, safe, and fairly priced for riders and drivers. We’re competing head-to-head with category leaders by focusing on hyper-local ops excellence, driver earnings, and delightful customer experience.
Role Snapshot
We’re hiring a Senior Manager – Operations & Business Development to launch, grow, and optimize Lift across Sri Lanka. You’ll own marketplace health (supply vs. demand), city launches, partner ecosystems, and revenue growth—while building the on-ground team and processes that scale.
What You’ll Do
- Own City Ops: Plan and execute city launches; design supply/demand tactics, zoning, and driver incentives.
- Marketplace Management: Monitor live KPIs (ETAs, acceptance, cancellations, churn), diagnose root causes, and drive real-time interventions.
- Driver Growth & Quality: Lead driver acquisition funnels (digital + on-ground), training, safety compliance, and earnings optimization.
- Business Development: Secure B2B/B2G partnerships (corporate ride programs, airport/hotel stands, tourism boards, events) and fleet partnerships.
- Customer Experience & Safety: Set up SOPs for support, incident response, fraud prevention, and safety audits with measurable SLAs.
- Regulatory & Compliance: Build strong relationships with municipal and transport authorities; ensure licensing and policy compliance.
- Team Leadership: Hire, coach, and manage city leads, field teams, and partner managers; instill KPI-driven culture.
- Data-Driven Ops: Build dashboards with Ops/BI; run experiments on pricing, incentives, and promos; translate insights into action.
- Cross-Functional: Work with Product/Engineering/Marketing on feature requests, geo-ops (maps, POIs), promo calendars, and comms.
What You’ll Bring
- 7–12 years in high-velocity ops and growth roles in ride-hailing, logistics, food delivery, e-commerce, or mobility tech.
- Proven P&L ownership and city/market launch experience.
- Strong BD/enterprise sales track record with C-level stakeholders and public sector.
- Fluent in English and Sinhala (Tamil an advantage); excellent negotiation & stakeholder management.
- Analytical proficiency (Excel/Sheets; bonus for SQL/Looker/Data Studio).
- Deep understanding of Sri Lankan mobility landscape, driver motivations, and local regulations.
- Willingness to travel and work field hours when needed; valid driver’s license.
Nice to Have
- Experience at Uber/PickMe/Delivery/Logistics startups or telco/payment partners.
- Maps/dispatch familiarity (service areas, heatmaps, demand forecasting).
- Safety, risk, or trust & safety program experience.
Why Join Lift
- Build a category challenger with real local impact.
- High ownership, fast decisions, and a mission-first culture.
- Competitive compensation + performance bonus + ESOP potential.
- Tools, budget, and autonomy to scale your playbook nationwide.
Compensation & Benefits
- Competitive base salary (LKR, aligned to experience).
- Fuel/phone allowances, medical insurance.
- Travel & training budget.
How to Apply
Send your CV, a brief note on one city you launched or scaled, and two partnerships you closed to hrliftholdings@gmail.com with subject line Senior Manager – Ops & BD – [Your Name].